Privacy Policy

Blockchain.com Recovery Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency recovery services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Submit a case inquiry or assessment request
• Engage our recovery services
• Communicate with us via email, phone, or chat
• Complete forms on our website

Personal Information may include:

• Contact Information: Name, email address, phone number
• Identity Information: Government-issued ID, date of birth
• Financial Information: Wallet addresses, transaction IDs, amount lost
• Case Information: Scam details, communication logs, evidence
• Technical Information: IP address, browser type, device information

1.2 Blockchain Data

We collect and analyze:

• Public blockchain transaction data
• Wallet addresses and transaction histories
• Smart contract interactions
• Exchange transaction records (with your consent)

2. How We Use Your Information

We use your information for:

• Service Delivery: Conduct blockchain forensics, trace transactions, coordinate recovery efforts
• Communication: Provide updates, respond to inquiries, send service-related notifications
• Legal Compliance: Comply with legal obligations, cooperate with law enforcement
• Security: Protect against fraud and security threats

3. How We Share Your Information

We may share your information with:

• Service Providers: Blockchain forensics tools, legal services, technology providers
• Cryptocurrency Exchanges: With your consent, to trace stolen funds and request account freezes
• Law Enforcement: When required by law or to assist in criminal investigations
• Legal Authorities: In response to court orders or subpoenas

4. Data Security

4.1 Security Measures

We implement industry-standard security measures:

• Encryption: TLS/SSL encryption for data transmission
• Access Controls: Restricted access to personal information
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and updates

5. Data Retention

We retain your information for:

• Case files: 7 years after case closure
• Financial records: 7 years (legal requirement)
• Communication records: 3 years after last contact

6. Your Privacy Rights

6.1 General Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-out: Unsubscribe from marketing communications

6.2 GDPR Rights (EEA Residents)

Additional rights under GDPR:

• Right to Restriction: Limit how we use your data
• Right to Object: Object to processing based on legitimate interests
• Right to Portability: Request your data in a portable format

6.3 CCPA Rights (California Residents)

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Say no to the sale of personal information
• Access and delete personal information

7. Cookies and Tracking

We use cookies for:

• Essential Cookies: Website functionality and security
• Analytics Cookies: Usage tracking and improvement
• Functional Cookies: Remember preferences and settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.